Refund & Returns Policy

Gluma™ Refund & Returns Policy

At Gluma™, your comfort and satisfaction are our top priorities. If something isn’t quite right with your order, we’re here to make it right. Our refund policy is simple, supportive, and designed to keep your experience stress-free. Please review the details below:

1. Refund Eligibility

You’re eligible for a refund if:

💔 Damaged or Defective Products

If your item arrives broken, defective, or not in perfect condition, please email us at support@glumaplushie.store within 7 days of delivery. Include your order number and clear photos of the issue.

🔄 Order Mistakes

Received the wrong item or something that doesn’t match your order? Let us know within 7 days, and we’ll arrange a replacement or refund based on availability.

2. How to Request a Refund

Follow these steps:

Get Return Instructions: If a return is needed, we’ll guide you through the process and share the return address.

Ship it Back: Return the product using a trackable shipping method. Keep proof of postage.

Processing Time: Once we receive the item, your refund will be processed within 7–10 business days.

3. Refund Method

Refunds are issued to your original payment method.

Please note:

Shipping fees are non-refundable unless the return is due to our error or a damaged item.

4. What’s Not Covered

We cannot offer refunds for:

Items purchased from third-party sellers

Products marked as final sale or non-returnable

Damage caused by misuse or improper handling

5. Need Help?

We’re always here to support you.